Terms & Conditions

Payment

Delivery

Returns

Privacy Policy

Payment

The following payment methods are accepted:

You Do Not Need An Account to Pay by Paypal or Nochex!

Paypal Express - (Visa, Mastercard, American Express, Maestro, Switch, Solo, Delta & Visa Electron.)

Nochex* - (Mastercard, Visa, Visa Electron, Maestro & Solo) *UK only - maximum order £100

All card payments are securely processed by the payment gateway of your choice!

Alternatively you can choose to pay by cheque or postal order - please choose 'Pay by Post' at checkout. Order will be dispatch only after funds have cleared.

Delivery

All jewellery is placed inside a gorgeous 100% recycled handmade gift box and then securely wrapped inside a bubble wrap bag or cardboard box before being posted to you.

If you have requested a bespoke piece of jewellery (i.e. you have opted to change the metal or gemstone used in a design) it may take up to a week for your jewellery to be dispatched. If you need your jewellery sooner, please contact me before ordering.

All other orders will be dispatched using Royal Mail within 1 working day.

Postage is FREE for all UK, Isle of Man & Channel Island addresses and will be sent via Royal Mail.

Orders over £20 will be sent FREE Recorded Delivery.

Orders over £50 will be sent FREE Special Delivery (by 1pm Next Day)

If your order is under £20 and you wish it to be sent recorded delivery this will cost 95p.

If your order is under £50 and you would like it to be sent special delivery, this will cost £5.95.

For international orders postage is as follows:

£2.95 for surface mail (can take up to 2 weeks to Western Europe, 4 weeks to Eastern Europe and 8 weeks to the rest of the world).

£4.95 Airmail (approx. 4 days to Western Europe, 5 days to Eastern Europe and 6 days to the rest of the world).

£9.95 International Signed For (delivery times are the same as Airmail).

 International buyers – please note:

• Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

• All purchases made via TrickysBoutique.co.uk are subject to UK legislation.

Order Cancellation

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Tricky’s Boutique for a full refund.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to the address on the label.

To cancel your order before it is dispatched, please contact me

If however your order has already been dispatched, you will need to return the order to me.

Return or Exchange

If you are not completely satisfied with your purchase, simply contact me and let me know why you wish to return your items. I will then give you the return address, please return the item or items to me in their original condition and packaging within 14 days from order date. I will issue a refund on receipt, or exchange the item if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.

Please note:

• The item is your responsibility until it reaches me. For your own protection, I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• The cost of returning the item to me is your responsibility.

• Please allow the appropriate time for your parcel to reach me. 

Faulty Item

If the item you received is faulty, please contact me quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. I will then advise on how to proceed with the return. You have 14 days from the order date to inform  me about the faulty item.

I received the wrong item

If the item you received is not what you originally ordered, please contact me quoting your order number, your name and address and whether you require a refund or a replacement. I will then advise on how to proceed with the return. You have 14 days from the order date to inform me about the error.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

*Note: The item must be returned in its original packaging with any enclosed documentation.

Privacy Policy

I am committed to safeguarding and preserving the privacy of the visitors to my website. This Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to me, or that I collect from you whilst you visit my site.

I do update this Policy from time to time so please do review this Policy regularly.

Information I Collect

In running and maintaining my website I may collect and process the following data about you:

1. Information about your use of my site including details of your visits such as pages viewed and the resources that you access.
   

2. Such information includes traffic data, location data and other communication data.

3. Information provided voluntarily by you. For example, when you register for information or make a purchase.Information that you provide when you communicate with me by any means.

Use of Cookies
My website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from specific pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

This information is only used to improve how my website works.

Use of Your Information

I use the information that I collect from you to provide my services to you.  In addition to this I may use the information for one or more of the following purposes:

1. To provide information to you that you request from me relating to my products or services.

2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

3. To inform you of any changes to my website, services or goods and products.

If you have previously purchased goods or services from me I may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Storing Your Personal Data

I will not store your personal data.

Disclosing Your Information

I will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

1. In the event that I sell any or all of my business to the buyer.

2. Where I are legally required by law to disclose your personal information.

3. To further fraud protection and reduce the risk of fraud.

Third Party Links
I include links to third parties on this website. Where I provide a link it does not mean that I endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that I hold relating to you. Please note that I reserve the right to charge a fee of £10 to cover costs incurred by me in providing you with the information. 

Contacting Me

Please do not hesitate to contact me regarding any matter relating to this Privacy Policy at  Privacy@TrickysBoutique.co.uk